How can I buy Fragulho products?
You can click on the Store item in the menu, and you will be redirected to our online store.
What are the shipping costs?
We ship to Portugal, Europe and United States of America.
All orders are express shipped with tracking directly to the customer.
Shipping to non EU countries such as Norway and Switzerland has automatically calculated extra cost of 45 euros due to the customs clearance fee.
The shipping prices can be seen in the tables below.
What are the shipping times?
Portugal: 48/72h after pick up
Europe: 3-5 days after pick up
United States of America: 7-10 days after pick up
Can I return my order?
No, we do not accept returns nor exchanges, except when the order gets damaged by the carrier. If that's the case, please contact us.
Can I cancel or edit my order?
Yes, you can cancel or edit the order as long as it hasn't been shipped yet. Just send us an email with the subject "Cancel/Edit my order" and the details in the body.
Which payments methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, UnionPay Debit, Credit Cards, Apple Pay, Google Pay, and Multibanco.
How can I leave a complaint?
You can leave a complaint by following this link: complaints book
